Shopper FAQ

The Basics

1. What is Shop With Purpose?

A way to give to the nonprofit of your choice — simply by shopping. Your everyday purchases support the causes you care about most.

2. What is a +Shop?

A +Shop is an online store featuring products from brands you know, where every purchase supports a cause. When you shop, a portion of what you spend goes directly to that cause. Behind the scenes, we manage everything: inventory, payments, shipping, returns, and customer support.

3. Do I need an account to shop?

No account required to place an order — you'll just need to provide an email so we can send your order confirmation and tracking. (Creating an account makes it easier to track orders and start returns later.)

4. What payment methods do you accept?

Credit cards, debit cards, Apple Pay, and Klarna. The full list shows at checkout, and you won't be charged until your order is verified and payment has been authorized.

Your Impact

5. Where does my donation go?

+Shop donates 5% or more of the purchase to Our Change Foundation (OCF), a 501(c)(3), which then grants those funds to the nonprofit you've designated — subject to eligibility and OCF's grantmaking policies. See +Shop Terms of Use.

6. Can I choose which cause my purchase supports?

Yes. To support a specific cause, search for and designate any nonprofit by name, EIN, or +Shop code — every purchase then supports it. Every +Shop has a designated cause, so if you shop through a +Shop someone shared with you, your purchase supports their cause automatically.

Note: a nonprofit you designate yourself receives a 5% donation (some registered +Shops earn higher rates).

7. Is my purchase tax-deductible?

No. Your purchase is from +Shop (the retailer), and the donation is made by +Shop to OCF — shoppers are not making a charitable contribution through the product purchase itself. Your cause selection is a grant recommendation to OCF. See +Shop Terms of Use.

Orders & Shipping

8. How long will it take to receive my order, and can I track it?

Orders are processed and shipped within 2 business days of order confirmation, usually sooner. Orders ship via UPS, FedEx, and USPS ground services, with estimated delivery of 1–7 days from order placement. Shipping is free, unless otherwise noted in your cart. Food and beverage products may take up to 13 days to arrive, to ensure on-demand freshness. A shipment confirmation email is sent once your order ships, with tracking generally provided for non-food/beverage products within 24 hours. You can also find it on your My Orders page. See +Shop Shipping Policy.

9. Do you offer international shipping?

Not yet — +Shop currently ships only to the continental USA (not Hawaii or Alaska).

Returns & Problems

10. What is your return and refund policy?

All return requests must be initiated within 30 days of purchase from your My Orders page — have your order number and order confirmation email ready, and if your purchase qualifies, return instructions will be emailed to you. Consumables such as food, batteries, and light bulbs, and donations, are non-refundable. Refunds are issued within 30 days after the returned item is received and inspected at our returns center, always to your original payment method, with a refund confirmation emailed after inspection. Shipping charges are non-refundable.

11. What if my item is damaged, defective, or lost?

Reach out to Customer Support right away:

Defective on arrival — report within 5 days of receipt to qualify for a free refund.
Damaged in shipping or never delivered — notify the carrier and +Shop within 7 days of the scheduled delivery date. Keep all packaging and photos; we'll help with the claim.

See +Shop Return Policy and +Shop Shipping Policy.

12. What if I got the wrong item?

If you receive the wrong item or an order error occurs, +Shop will cover return shipping and arrange for delivery of the correct item or issue a full refund. See +Shop Return Policy.

13. How do I cancel my order?

Our systems are highly automated, so once an order has been placed, it generally can't be canceled — cancellations are not guaranteed. Reach out to Customer Support as soon as possible and we'll help if we can. If the order has already shipped, the easiest path is to refuse delivery when it arrives — that way you avoid paying return shipping fees. See +Shop Shipping Policy.