What if there's a problem with my order?
Broken, lost, wrong, or need to cancel — here's what to do, and how fast to act.
Reach out to Customer Support right away — a few of these have deadlines:
- Arrived defective? Report it within 5 days of receipt to qualify for a free refund.
- Damaged in shipping, or never delivered? Notify the carrier and +Shop within 7 days of the scheduled delivery date. Keep all the packaging and take photos — we'll help with the claim.
- Got the wrong item? If you receive the wrong item or an order error occurs, +Shop covers the return shipping and either sends the correct item or issues a full refund.
Need to cancel?
Our systems are highly automated, so once an order is placed it generally can't be canceled — cancellations aren't guaranteed. Contact Customer Support as soon as possible and we'll help if we can. If it already shipped, the easiest path is refusing the delivery when it arrives — that way you skip the return shipping fees.
See the +Shop Return Policy and +Shop Shipping Policy.