What do my supporters experience?
Checkout, shipping, returns — here's what buying from your +Shop actually feels like, so you're never caught off guard by a question.
You never touch an order — +Shop handles all of it. But your supporters know you, so when they have a question, you're the first person they'll ask. Here's what's happening on their side.
Checkout
Buying is easy on purpose. Nobody has to create an account — an email address for the order confirmation and tracking is all it takes. (That said, having an account does make tracking orders and starting returns easier down the road.) They can pay with a credit or debit card, Apple Pay, or Klarna — the full list shows up at checkout — and their card isn't charged until the order is verified and payment goes through.
Getting their order
Orders head out within 2 business days — usually faster — by UPS, FedEx, or USPS ground. Most arrive within 1–7 days of ordering. Food and drinks are the exception: they're made fresh on demand, so they can take up to 13 days. Shipping is free unless the cart says otherwise. One heads-up: for now, +Shop only delivers within the continental US — no Hawaii, Alaska, or international shipping yet. Once something ships, they'll get an email with tracking. The fine print lives in the +Shop Shipping Policy.
Returns
Supporters have 30 days from purchase to start a return from their My Orders page. A few things can't come back — food, batteries, light bulbs, and donations — and shipping charges aren't refunded. Once the returned item arrives and checks out, the money goes back to their original payment method within 30 days. Details in the +Shop Return Policy.
When something goes wrong
It happens. Here's the playbook:
- Arrived broken? Report it within 5 days of receiving it and the refund is free.
- Damaged in shipping, or never showed up? Let the carrier and +Shop know within 7 days of the scheduled delivery — and keep the packaging and take photos.
- Wrong item? +Shop covers the return shipping and either sends the right one or refunds in full.
- Want to cancel? Orders generally can't be canceled once placed, so reach out to support fast. If it already shipped, refusing the delivery skips the return shipping fee.
The easiest thing you can do
Send any order, shipping, or return question straight to +Shop Customer Support. It's faster for your supporter — and it keeps you out of the middle.